Reputation Scorecard Refund Policy
14-Day Money-Back Guarantee
Every paid plan comes with a 14-day money-back guarantee, no questions asked. If you are not satisfied within the first 14 days, we will refund you in full.
14-Day Guarantee
All paid plans are covered by a 14-day money-back guarantee from the date of each payment. No hoops. No awkward conversations.
One Email to Request
Email founder@reputationscorecard.ai with your account email and we handle the rest. We aim to confirm within 2 business days.
5 to 10 Business Days
After we approve your refund, it typically takes 5 to 10 business days to appear on your original payment method (card or bank account).
How to get your refund
Three steps. No hold music, no chatbot, straight to the founder.
Send one email
Email founder@reputationscorecard.ai with the subject line "Refund Request". Include your account email address and a brief note explaining why you are requesting a refund (optional but helpful for us to improve).
We confirm within 2 business days
We review your request and send a confirmation email. For requests within the 14-day window, we approve 100% of them. No negotiation, no pushback.
Money back in 5 to 10 business days
Once approved, we process the refund through Stripe to your original payment method. UK and EU bank transfers typically land in 3 to 5 days. Card refunds can take up to 10 business days depending on your card provider.
What is covered
Clear rules. No surprise exclusions.
Covered by the guarantee
- Premium monthly subscription (within 14 days of payment)
- Platinum monthly subscription (within 14 days of payment)
- Annual subscription payments (within 14 days of the most recent charge)
- One-off scan purchases (within 14 days of purchase)
- Accidental double-payments
Not covered
- The free tier (costs nothing, nothing to refund)
- Payments more than 14 days old (contact us to discuss exceptional cases)
- Requests to keep the account active after refund
- Chargeback disputes filed without contacting us first
What happens to your account and data
Your data stays yours under GDPR. Here is what changes after a refund.
Your account is downgraded, not deleted
After a refund your account moves to the free tier. You keep your basic reputation score. You lose access to the Evidence Hub, AI coaching, monthly rescans, and other paid features.
Your scan data is retained for 30 days
Your evidence items and score history are retained for 30 days after a refund. If you change your mind and resubscribe within that window, everything is restored. After 30 days, paid-tier data is deleted.
Full data deletion is always available
Under GDPR you have the right to erasure at any time. To delete your account and all associated data, go to Settings > Account > Delete Account, or email founder@reputationscorecard.ai. Deletion is permanent and irreversible.
No auto-renewals after a refund
Refunding a subscription automatically cancels future renewal payments. You will not be charged again unless you choose to subscribe to a new paid plan.
DRAFT: CJ to review and confirm this policy matches Stripe configuration and /legal/terms before launch.
Try Reputation Scorecard risk-free
Your first reputation score is always free. Paid plans come with a 14-day money-back guarantee.